Privacy Policy

1) Introduction

Ritu Kitchenware ("we", "our", "us") values your privacy and is committed to safeguarding the personal information of distributors using our mobile applications ("App"). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our Android and iOS mobile applications designed exclusively for authorized distributors.

2) Information We Collect

Personal Information: We collect the following information when you register or interact with our App:

• Distributor/Company Name
• Contact Person's Name Email Address Phone number
• GST Number for Billing
• Shipping Address for Order delivery
• Transaction Details

Non-Personal Information: We may collect non-personal information such as:

• Device type and operating system IP address
• Geolocation data
• App usage analytics
• Browsing behavior Cookies and similar tracking technologies

3) How We Use Your Information

We use the information collected to:

• Facilitate distributor account registration and authentication
• Process and fulfill orders, including invoicing and payments
• Provide customer support and respond to inquiries
• Improve the App's functionality, security, and user experience
• Send order updates, promotional offers, and newsletters (you may opt-out anytime)
• Comply with legal, regulatory, and tax obligations

4) Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your data with:

• Trusted Service Providers: Payment gateways, delivery partners, IT service providers, and analytics platforms assisting us in business operations
• Legal Authorities: When required by law, court orders, or to enforce our legal rights
• Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity

5) Data Security

We implement robust security measures, including encryption, secure servers, and restricted data access, to protect your personal information. However, while we strive to secure your data, we cannot guarantee absolute security over internet transmissions.

6) Your Rights

• Access and Correction: You can review and update your personal information within the App.
• Data Deletion: You may request the deletion of your personal data, subject to legal and business requirements.

7) Cookies and Tracking Technologies

Our App uses cookies and similar tracking tools to enhance your experience, personalize content, and analyze usage patterns. You can manage your cookie preferences through device settings.

8) Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via the App with an updated effective date.

9) Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at Email: info@ritukitchenware.in Phone: +91 9227777406

10) Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.